Returns and Cancellation Policy - Customs refusal

The admissibility of packages and the application of customs taxes by certain countries are not the responsibility of the seller, as outlined in our returns policy. Additionally, please review our cancellation policy if you have concerns, especially regarding products like Gerovital GH3.

Unfortunately, as part of our returns policy, we cannot accept the return of any medication that has left our premises because it cannot be reused once it has left our facility. Any medication returned to us must be disposed of correctly within 10 days. You have the right to cancel your order according to our cancellation policy, up to the point when your treatment is dispatched; this is defined as when you receive an email confirming that your order has been dispatched. Our pharmacist is required to destroy any medication within 10 days of it being returned, even if it includes unopened products, so we are unable to offer refunds once your treatment, such as Gerovital GH3, has been dispatched.

Our site will not be held responsible for:

• Delays caused by shipping carriers or customs authorities!
• Lost or damaged packages (all shipments are tracked; please contact us immediately if issues arise)
• Orders returned due to incorrect addresses, customer unavailability or the refusal by certain customs offices in various transit countries during the delivery process to your destination!
• Customs duties, taxes, or import fees!
• Any losses arising from errors in tracking information provided by shipping carriers

When shipping internationally, your order may be subject to customs duties, taxes, import fees imposed by your country's customs authority or the refusal by certain countries in partnership with the destination country to accept specific orders containing various products like Gerovital H3

• Customer Responsibility: In most countries, the customer is responsible for paying any customs duties, taxes, or import fees upon delivery.
• DDP (Delivered Duty Paid) Countries: For select countries, we prepay customs duties and taxes on your behalf, so you have nothing to pay upon delivery. These countries will be clearly indicated during checkout.
• Customs Delays: Customs clearance procedures vary by country and may cause delays beyond our estimated delivery time. We have no control over customs processing times.
• Refused Shipments: We cannot be held responsible if the package is refused transit to the destination country by certain countries.

Some countries have restrictions on certain products.

Certain countries may verify and, depending on the case, reject whether or not the buyer is a citizen of the destination country. 

Citizens (including residents) of other countries placing orders for Gerovital H3 for delivery to other destinations must be aware of and comply with the regulations of the country where they wish the order to be delivered.

The seller is not responsible for knowing the import regulations of each country.

The seller is not liable if transit customs refuses certain packages destined for the country of destination and returns them to us.

We are not liable if our customs authorities confiscate the parcel containing your order.

 For shipments to all other countries, the following rules and restrictions apply:

• Do not order items that are illegal to import into your country or other transit country destination.
• Laws vary country to country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
• If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund.
• If we do receive the package back after being seized you are still responsible for the shipping charges.
• You pay shipping charges based on the weight of the package and the destination.

By placing and paying for the order, you accept all these conditions.